FAQs of Panorama Ski School

Frequently asked questions and answers about your ski course in Großarl

Where can I find the Panorama Ski School and Ski Rental?

At 2 Locations – In Central Locations!

Unterbergstrasse 72; At the valley station of the Panorama Cable Car
Unterbergstrasse 66; Directly at the lift parking lot, opposite of the Hotel DAS EDELWEISS MOUNTAIN RESORT

to the site plan with locations and meeting points

What are the opening hours of the ski school office?

Main shop at the valley station of the Panorama cable car
daily from 08:00 - 18:00

Panorama log cabin
Saturday/Sunday and holidays: 09:00 - 17:00
Monday - Friday: 09:00 - 11:00 & 14:30 - 17:00

Reserve Online and Secure Early Booking Discount

Please book the ski courses and ski rental ONLINE.

The booking confirmation is not a substitute for the course ticket.
Please pick up the course ticket at the ski school office ideally the day before, but no later than 1 hour before the course starts.

My child is in a ski course, do I have to be reachable by phone?

Yes, please. In the child's interest. Please save the phone number of Panorama Ski School. Our call will reach you at the number: +43 6414 20541. We will only call you if it's important.

Do I have to bring my child to the meeting point on the mountain every day?

Yes! Please bring the child to the agreed meeting point and pick them up there again.

Advanced: Mountain station of the Panorama cable car
Beginners: Fischbacher practice lift

If you do not ski yourself, you can book the free mountain/valley transfer from the 2nd day of the course. Please book the mountain/valley transfer upon your arrival when you collect your course ticket.

My child is sick. Is it enough if I just inform the ski instructor?

If you need to cancel the group lesson due to illness, we kindly ask you to do so by phone by 08:30 in the morning by phone AND by Email.

Upon presentation of a medical certificate, i.e., after personal release of the course slot, the difference between the days consumed and the days booked will be refunded.

Can I contact the ski instructor by phone?

If your child is attending the ski course and you have an important message, please contact the office. We will inform the ski instructor.

I have booked a ski or snowboard course online. Do I need to come to the ski school office before the course starts?

Please come to our booking office 1 day before the course starts, or at the latest 1 hour before the course starts, to pick up your course ticket.
Along with the course ticket, you will receive the children's safety vest and a flyer with the course times.

Can I book a full-day ski course with lunch supervision?

The Panorama course offerings are as follows:
Minis 4 - 5 years 2h course
Children from 6 - 14 years 3h course
We do not offer lunch supervision.

Do I need a ski pass as a beginner?

Practice Lift Fischbacher in the Valley: free of charge
On the mountain: You will need a ski pass for the mountain, which is paid.

Can I book the ski pass at the Panorama ski school?

No. Please check with your landlord or with the Grossarl mountain lifts.

Do the booked ski course days have to be consecutive?

Yes

My child is 5 years old and has already taken 3 skiing courses. Can I book the advanced course?

The ski course for little ones always starts at the Fischbacher practice lift in the valley. (Snow conditions permitting) Book the ski course for little ones Level M8.

My child is 3 1/2 years old. Can I book the ski course for minis?

For children of this age, we offer private lessons.

Is it possible for our children to be in the same course?

If your children or friends' children are at the same level and the group maximum is not exceeded, it is no problem for them to be placed together in a group. Our recommendation: Book the course from Sunday. From Monday, the children will be assigned to existing courses.

What language is spoken in group classes?

Group lessons primarily take place in German and English. However, for the children's courses, we also have teachers who additionally speak Dutch.

We cannot guarantee a specific language for the group courses, but we are happy to make a note. We try to consider the language, however, skiing or snowboarding skills are the priority.

Will I get my money back if my children or I don't enjoy the group ski course?

If you make this decision on the first day of the group lesson and cancel the course by 4:00 PM by phone AND email stating the reasons, we will charge the rate for one day. The difference will be transferred to your account. A course cancellation is never without reason. If it is due to us, we would appreciate it if you could speak to us beforehand.

Can a group course be rebooked into a private course?

Yes, of course. The course fee will be calculated up to and including the day you reschedule. Please call us to arrange an appointment. Cancellations and rebookings can only be made at the ski school office.

An example: You have booked a 5-day course for your child and want to switch to private lessons after 2 days. The rebooking takes place on the 2nd day of the course after the course ends at 4:00 PM.

5-day ski course € 244,-
2-day ski course € 150,-
Credit € 94,-

If you reschedule in the morning of the 3rd course day, the 3-day course fee will be charged.

Can the course be rescheduled in bad weather?

No, if you have booked a course, there is no possibility to reschedule or cancel the course in case of bad weather or other events. Course cancellations due to weather-related influences (force majeure) will not be compensated.

What Happens During a Storm Warning?

Safety comes first. Courses take place during lift operation. In case of imminent danger, all courses will be canceled and the children will be brought down to the valley as soon as possible. The ski school director makes the decision.

If the lift operation is suspended due to storm by 09:00 AM, we will inform you about the current measures on the Panorama website.