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General Terms & Conditions

1. General:

In so far as nothing specifically is agreed on the contrary, all transactions and contractual relationships between the Panorama Ski School Grossarl in SalzburgerLand and the customers are subject to our T&C. The Company's business object is the operation of the Ski and Snowboard School Panorama, the Ski Rental Panorama, and the trade in goods of all kinds. This covers the services of teaching snow sports, especially skiing and snowboarding (both without the guarantee of a certain success in this regard), and guiding and accompanying our customers during snow sports, especially with regard to skiing and snowboarding.

 

2. Reservation, offer, order confirmation, contract conclusion, online price enquiries and prices:

Reservations of private lessons and group courses can be made personally onsite, online or by phone. The offers of the Ski School and Ski Rental Panorama are subject to confirmation...
For accepting a reservation and the content of the services, only the written order confirmation from the Panorama Ski School is decisive. Additional agreements made orally or by phone, are only valid in connection with a written confirmation.
For onsite bookings (private lessons and group courses) the contract is only valid with the purchase and receipt of the required course card. Reservations have to be made on the day prior to course begin by 6 pm. The same applies for bookings made via remote communication means, whereby the required course card will be picked up by the customer prior to the start of the service. At the Panorama Ski School in Grossarl on the day prior to course begin by 6 pm.

In all cases, the course card will only be handed out after payment of the full course fees prior to course begin.

All prices of the Ski & Snowboard Schools in the SalzburgerLand are in EURO, and - if not otherwise agreed - inclusive of VAT. No responsibility is accepted for the accuracy of price lists. We do not assume liability for printing errors.

2.1 SKI PASSES

The use of the lift facilities is not included in the course fee. All costs for the use of the lift facilities have to be assumed by the course participant as the contract partner. The Ski & Snowboard School does not assume responsibility for failures of the cable cars and lift facilities and, in this case, does not refund any costs arising from unused lesson hours.

 

3. Payment Terms:

For contracts made on the BASIS of an e-mail reservation - payable onsite AND for ONLINE BOOKINGS (payable at the point of booking), the following rules apply:

  • the course card has to be picked up and (paid for) in the booking office by 6 pm on the day prior to course begin.

  • The booking confirmation or ONLINE confirmation has to be presented.

For contracts arising from onsite bookings, the course fee has to be paid onsite in the office of the respective Ski & Snowboard School in SalzburgerLand either in cash or with electronic means of payment.

In case of late payment, the Ski & Snowboard Schools in the SalzburgerLand have the right to charge the legal interest fees.

 

4. Onlineoffers and onlinebookings:

All services of the Ski & Snowboard Schools in the SalzburgerLand, which occur based on online requests or online orders via internet or other online services, are bound to these Terms & Conditions.

4.0 Explanation of the RENTAL BONUS 10.00 €
At the Panorama Ski School in Grossarl the following rule applies for the RENTAL BONUS:

  • You book a group course of at least 3 days and rent the skis or snowboard at least for the same period.

  • The RENTAL BONUS if due to other promotions
    a) the ski rental is FREE or due to other promotions is FREE even for just 1 day.
    b) in case of course extension (except for course extensions made after the 1st TEST DAY)

  • Exception for MINIs age 4 - 5:
    For children aged 4 - 5 you CAN book a TEST day first.
    In this case, the RENTAL BONUS is applied to the
    5-day course after the test day within the framework of course extension.
    If you extend the course from the day to day, the RENTAL BONUS will not apply

  • For organisational reasons, the RENTAL BONUS is deducted from the course fee.

  • WHEN picking up the course ticket (on the day before course begin by 6 pm), the rental receipt has to be presented.

  • The costs for the rental equipment are calculated based on the family rental offers and have to be paid onsite.

  • No reservation required for the rental equipment.

4.0.1 Family Rental Offer

Ski and Board rental with regard to the formula "Equipment for children up to 10 years free, children 11 - 14 years - 50% reduction
The reductions apply under the following conditions:

  • if 1 parent (fully paying sibling or grandparent) per child rents the skis or board for the same period

  • the family relation has to be proved with an ID or the guest sheet

4.0.2 Rental offer for children up to 14 years

  • 1st child: normal rate (eldest child)

  • 2nd child – 10%

  • 3rd child FREE

This offer is valid under the following conditions:

  • The family relation has to be proven. Please present an ID or the guest sheet.

4.1. Content of the onlineoffer:

The Ski & Snowboard School / the Ski and Snowboard Rental (hereinafter "author") does not assume any liability for the correctness, completeness or quality of the information provided, nor does he guarantee that all the information is up-to-date. Liability claims against the author, concerning any kind of damage of an idealistic or of a material kind, which was caused by the use or non-use of the presented information and/or by the use of incorrect and incomplete information, are in principle impossible, insofar as a non-deliberate or roughly negligent fault can be proven on the part of the author.

All offers are subject to change and are non-binding. The author expressly retains the right to amend, supplement, delete or discontinue the publication, temporarily or permanently, of parts of the website or the entire offerings without special notice having been given.

4.2. References, links:

For direct or indirect references to third-party websites ("links"), which are not within the area of responsibility of the author, a liability obligation would come into force exclusively in the case, where the author has knowledge about the illegal content at the time of setting the link, and where it is technically possible and reasonable to prevent the use of illegal content.

The author hereby expressly states that at the time of the setting the links, there was no illegal content recognizable within the linked pages. The author does not have any influence on the current and future organization, the contents or the authorship of referenced or linked pages. The author hereby expressly disassociates itself from all content of all linked or referenced websites, which were changed after the link had been set. This applies to all links and references, set within the author's own internet content as well as to foreign entries in guest books, forums and mailing lists installed by the author.

For illegal, faulty or incomplete contents and particularly for damage which results from the use or non-use of information presented, the supplier of the website which has been referred to is solely liable, and not the one, whose links merely refer to the publication.

4.3. Copyrights brands and trademarks:

The author will make every effort to consider in all publications, copyrights of the used graphics, sound documents, video sequences and texts, to use graphics, sound documents, video sequences produced by himself, or to revert back to license-free graphics, sound documents, video sequences and texts.

All brands and trademarks, mentioned within the internet offer, which may be registered and protected by third parties are unrestrictedly subject to the regulations of the respective trademark and identification rights, other legal norms, and to the rights of the registered owners. However, due to the mere mentioning of a brand or trademark, no conclusion can be drawn, that brand names are not protected by third-party rights.

The copyright for published objects, produced by the author himself, remains exclusively with the author of the respective websites. Reproduction or use of such graphics, sound documents, video sequences and texts in other electronic or printed publications shall not be allowed without the author’s express consent.

 

5. General conditions of participation:

The contract partner has to inform the Ski & Snowboard School Panorama in the SalzburgerLand about his skills and experiences with snow sports, especially skiing and snowboarding, truthfully and comprehensively at the beginning of the course. The contract partner alone is responsible for renting and paying for equipment, especially ski and snowboard equipment, which is up to modern standards and suitable for the onsite conditions. Furthermore, the contract partner has to inform the Ski & Snowboard School Panorama about his health condition and any illnesses, which are relevant for the exercise of the snow sport or which could get severe while exercising the snow sport.

Before the start of the lesson, the contract partner is reliable for a technical check of the equipment, especially of the ski and snowboard equipment and the bindings by an expert shop. The respective Ski & Snowboard School does not assume liability for any kind of damage, which results from unprofessional or insufficient checks, setting or maintenance of the equipment. Each contract partner is responsible to guarantee technically safe equipment free of defects, and is personally liable for any resulting damage therefrom. The Ski & Snowboard School Panorama can prevent the contract partner from participating at the course with unsafe or inadequate technical equipment, until the deficiencies found have been rectified. In this case, the contract partner has no right to reduce the fees for any lessons he missed.

Grouping and assignment to classes based on the skill level of the contract partner is done by the Ski & Snowboard School Panorama in the SalzburgerLand. If it is necessary to assign the participant to a lower skill group during the course, the contract partner has to accept this decision. Otherwise, the Ski & Snowboard School Panorama in the SalzburgerLand is entitled to immediately terminate the contract. The course participant, who violates the contract, is not entitled to claim a refund of the course fees.

The contract partner has to strictly follow the instructions of the Ski & Snowboard School Panorama. Disregarding instructions or warnings entitles the Ski & Snowboard School Panorama in the SalzburgerLand to immediately dissolve the contract. Furthermore, the influence of alcohol or drugs of the contract partner, entitles the Ski & Snowboard School Panorama to immediately dissolve the contract. In all these cases, no claim to refunds for payments already made exists.

If the group size shrinks to less than six persons, the Ski & Snowboard School Panorama in the SalzburgerLand reserves the right to put groups together or to reduce the number of lessons respectively.

 

6. Liability provisions:

Purchase of some illness, injury, liability and foreign health insurance is highly recommended for contract partners of the Ski & Snowboard School Panorama. The Ski & Snowboard School Panorama in the SalzburgerLand shall be liable under statutory provisions exclusively for damage arising in connection with the activity of the Ski & Snowboard School Panorama in the SalzburgerLand, and which is caused by malice aforethought or gross negligence.

The Ski & Snowboard School Panorama in the SalzburgerLand holds such liability insurances. Furthermore, the Ski & Snowboard School Panorama is in no way liable, if the contract partner gets injured, suffers or causes damage of any kind by neglecting the instructions and the FIS slope rules.

 

7. Complaints:

The contract partner has to inform the office of the Ski & Snowboard School Panorama in the SalzburgerLand immediately about any claims and complaints, in order to guarantee fast resolution and to continue the service. If the contract partner does not make use of this right of appeal immediately, any claims of reducing payments made can not be taken into consideration. Other claims against the Ski & Snowboard School Panorama in the SalzburgerLand have to be made within four weeks after the emergence or acquiring the knowledge of the claim reason, in writing and with reasoned justification.

 

8. Withdrawal:

The following conditions apply for the Panorama Ski School:

FREE CANCELLATION FOR COURSES AND PRIVATE LESSONS - BOOKED AND PAID for ONSITE

  • Withdrawal of the contract is possible until 3 pm on the day prior to course begin without a cancellation fee.

  • In case of severe complaints on the course day by 8.15 am by phone, and if the medical certificate of a local doctor is presented within 12 pm

FREE CANCELLATION FOR COURSES AND PRIVATE LESSONS BOOKED ONLINE OR WITH ADVANCE PAYMENT

  • Withdrawal of the contract is possible by 3 pm on the day prior to course begin with the presentation of a medical certification of a local doctor.

  • In case of severe complaints on the course day by 8.15 am by phone, and if the medical certificate of a local doctor is presented by 12 pm

CANCELLATION FEE FOR ONLINE BOOKINGS and ADVANCE PAYMENT BOKINGS (in case of justified NON-ARRIVAL)

  • FREE - up to 6 days prior to arrival

  • 10% cancellation fee - up to 2 days prior to arrival

  • 20% cancellation fee - on the day prior to arrival until 3 pm

  • 50% cancellation fee - on the course day until 8.30 am

  • 100% cancellation fee - on the course day after 8.30 am or in case of NO-SHOW at the agreed
    meeting point or appointment

CANCELLATION FEE FOR COURSES booked and paid for onsite

  • 20% cancellation fee - on the day prior to arrival until 3 pm

  • 50% cancellation fee - on the course day until 8.30 am

100% cancellation fee - on the course day after 8.30 am or in case of NO-SHOW at the agreed
meeting point or appointment

COURSE INTERRUPTION DUE TO ILLNESS OR INJURY

  • The course fee will be refunded if you cancel the course on the day before by 5 pm and present a medical certificate by a local doctor.

  • In case of severe complaints on the course day by 8.15 am by phone, and if the medical certificate of a local doctor is presented by 12 pm.

  • We refund the difference between the amount paid and the consumed course days.

Valid for all bookings:

  • In case of no-show at the agreed course or in case of withdrawal during the course of the service, no refund is made.

  • In case of course cancellation due to weather conditions (force majeure) the paid fee will not be refunded by the Ski & Snowboard Schools in the SalzburgerLand.

9. Safety:

Reference is expressly made to the fact that according to the Salzburg Regional Sports Law 198, LGBI No. 98/1987, children and teenagers up to age 15 are obliged to wear a ski or snowboard helmet ÖNORM EN 1077:2007 for alpine skiing and snowboard sports. Furthermore, course participants have to get informed about the content and application of the current FIS slope rules, and to adhere to them.

 

10. Place of jurisdiction, place of fulfilment, governing law:

Place of fulfilment is the central headquarter of the Ski & Snowboard School / of the Ski Rental. The exclusive place of jurisdiction for all legal disputes arising from the contract is the local court at the location of the central headquarter of the Ski & Snowboard School / of the Ski Rental. Austrian Law applies. The contract language is German.

 

11. Legal force:

Should individual terms of this contract be or become inoperative, this will not affect the remaining terms of this contract and the validity of the contract as a whole. The ineffective provision shall be replaced by one that is valid and most closely approximates the commercial result or intended purpose. Changes to the contract have to occur in writing.

 

Grossarl, October 2014